Your privacy matters deeply to us. Learn how we collect, protect, and manage your data responsibly.
We collect essential details including your name, contact details, location data, and payment information to ensure smooth ride dispatching and secure transactional processing.
Your real-time GPS data matches you with nearby drivers, provides navigation, and ensures trip security. Location tracking may continue briefly after completing a ride for audit and safety verification.
We strictly do not sell your personal data. Information is only shared with trusted operating partners, payment facilitators, or regulatory authorities when lawfully required.
All transactions are encrypted using enterprise-grade protocols and routed through secure third-party payment gateways. We do not store financial card numbers on our servers.
We store personal user data only for as long as necessary to provide seamless services, resolve disputes, or comply with statutory record-keeping regulations.
You maintain full rights to review or request full account and data deletion at any point by reaching out directly to our customer support team.
Vaya Taxi fully complies with Malawi’s Electronic Transactions and Cyber Security Act. We reserve the right to revise this policy periodically, notifying users via email or within the mobile application.